Database analysis / customer segmentation
FANBOX uses geo-marketing techniques to analyze the transactional data it collects and then cross references it with predetermined socio-demographic variables. By doing so, FANBOX is able to extract key customer segments, consumer profiles and other valuable follow-up or cross-selling prospects. This data can then be used for new ways to connect with your customers.
The more your business is out there, the more chances you have to interact with consumers. Having a strong online presence, in addition to stores, is key to creating a fully integrated card program across several touch points. FANBOX delivers Web integration tools that reinforce your brand image and strengthen your online capability.
A growing number of customers expect gift cards and loyalty cards that offer complete versatility. To meet this demand, FANBOX works with you so that your gift cards and loyalty cards are usable across all channels — making it easy for your customers to use gift cards and loyalty cards as a payment method when paying on your online store. Better versatility equals more sales!
Get the message out to your customers with rich HTML emails. They're a simple and effective way to target different segments of your customer base with special offers and event notifications. You can even upload your customer contact lists directly into the E-blast Manager for multiple campaigns.
MS2 DASHBOARD provides seamless transition between you and your customers with a unique set of online card management tools. Using custom skins, your customers are linked directly to your corporate site for greater brand continuity. MS2 DASHBOARD is easily expandable and includes:
FANBOX is constantly adding POS integration partners to provide you with the most extensive vendor selection to meet your current and future needs. All POS solutions are SKU-based, which will result, among other things, in less fraud transactions as well as customer profiling. To allow an in-depth analysis of your data and to better integrate any kind of transactions with your Point of Sale (POS) and e-commerce website, FANBOX can offer your POS provider the option to incorporate all Application Programming Interface (API) tools while providing support for your in-house POS solution.
Flexible Data Integration
FANBOX "REST-based" open standards Web services API permits the integration of profiling data directly into your existing infrastructure, as well as your partners' existing infrastructure, and allows you to efficiently leverage key data to engage your customer with personalized and measured interactions through almost any channel (Cash register, bank terminal, E-commerce site, external system, social medias, web site, E-mail, computer, call centre, SMS, mail, variable printing, interactive kiosk and radio frequency).
Personalized real-time reports
Our MS2 technology has the capability to generate real-time reports. But FANBOX also allows you to get up close and personal with your customers by generating in-depth personalized reports: FANBOX will provide you with all the database information; by using your business intelligence (BI) platform you will be able to create, customer targeted promotions and personalized communications, among others.
Card manufacturing & fulfillment
FANBOX has all the right tools and know-how to assist you with your card production, marketing and promotional needs. Plus, we have all the right connections to provide cost-effective packaging and shipping of materials at the consumer, store and corporate levels. FANBOX is also certified ISO 8859-1.